Knowledge Center

When searching for the perfect window covering or shade solution, the options can be dizzying. Our knowledge center holds everything you need to know to make the right choice for you and your project.

FAQs

Not sure where to start, how we work, or what to look for? 
Check out the answers to some of the most common questions we receive.

  • There are far too many factors to list here. Our article, Let’s Motorize Your Window Coverings, can help you explore this topic in greater detail.

  • You can find our programming instructions on our Resources page here. Connecting your Somfy TaHoma Hub, Rollease Pulse Hub, or AMP Bridge to a third party is usually the responsibility of the homeowner or integrator.

  • Each product is a little different. For hard window treatments like shutters and blinds, simply dust regularly with a microfiber cloth, duster, or vacuum with a soft brush attachment. For faux wood and vinyl products, use a mild cleaner. For deeper cleaning on wood products, use a spray wood cleaner.

    For soft window treatments like shades and draperies, use a gentle vacuum with a soft brush attachment.

  • This depends on the particular product you’d like. Consult your authorized dealer for more details on lead times.

  • No, because we are a strictly wholesale business. We work through authorized dealers who carry our products and manage the measuring, quoting, and installation of those products for you. We’d be happy to help you find a dealer near you, just contact us here.

  • New technologies are creating exciting innovations in window treatments. Automation and motorization features are becoming more intuitive and discrete, while offering programmable light and privacy settings. 

    From a design perspective, layering treatments for depth and function is becoming a popular approach. Combining materials, textures, and styles can add sophistication and depth, all while covering multiple functions at once, like diffusing light, darkening the room, or simply a more interesting aesthetic. See more possibilities in our Window Treatments On Trend article.

  • Most of our products offer energy efficiency benefits, but many go the extra mile to cut down on energy usage through cellular design as well as through certain materials and colors. Our article on Energy Efficiency Treatments can help you understand your options and their advantages.

  • Yes, our motorization options can integrate into most third-party products like Alexa, Google Home, and Apple HomeKit. They can even integrate with more complex automation products like Control 4, Crestron, Savant, Elan, and others. Be sure to tell your authorized dealer which system you’d like to integrate so they can ensure you receive the most compatible motorization products. To learn more about motorization, check out our article on the Advantages of Motorization here.

  • Yes! Motorized window coverings are becoming available for more types and styles of products than ever before. We offer motorized options from the very basic to complex wired solutions in many of our products, including roller shades, honeycomb shades, draperies, roman shades, sheer shades, awnings, and more. See more of our motorization capabilities here.

  • Each project is different. Whether you’re looking for high-end design, energy efficiency, light diffusion, room darkening, maintaining your view, or some other priority, we have a solution to solve your empty-window problem. Check out our Product Page for ideas and consult with an authorized UWC dealer to decide what solution fits you best.

  • Each product’s warranty has a different timespan, depending on the product type. Contact your retail dealer where the product was purchased for any warranty resolutions.

  • As a growing, family-owned operation, we pride ourselves on providing superior products with exceptional service. Each order is custom-made to your exact specifications with strict attention to detail. Our technicians can also advise on more complex projects. 

  • Our campus is located in Orlando, FL and service dealers across the nation.

  • You can purchase our products through our network of professional, independent dealers who provide consultation, measurement, and installation services. Contact us to find an authorized dealer near you.

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Find a dealer

Found something you like? You can purchase our products through our network of professional, independent dealers who provide consultation, measurement, and installation services. Contact us to find an authorized dealer near you.

Find a dealer